Question 1 of 12
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Question 01
How long does your morning operational check take?
Before you can actually start working — figuring out what's going on.
Question 02
How do you find out you've run out of stock?
Think about the last time a product went to zero.
Question 03
How many active spreadsheets are involved in running your store?
Spreadsheets you actually open and update regularly.
Question 04
Do you know your actual profit margin per order — right now, today?
Not last month's average. Today's number, after costs and fees.
Question 05
How does your warehouse team coordinate day to day?
How does your picking and packing team know what to do?
Question 06
When an order goes wrong, how do you find out what happened?
Wrong item shipped, missing order, late delivery.
Question 07
How confident are you in your cash position right now?
Not your bank balance — your actual position after pending payouts, refunds, and supplier invoices.
Question 08
How do you track which customers are at risk of not buying again?
High-value customers who've gone quiet.
Question 09
How do you manage returns day to day?
Tracking what comes back, why, and what happens to the stock.
Question 10
Do your operational tools talk to each other — automatically?
Shopify, your warehouse system, your accounting tool, your shipping carrier.
Question 11
How do you find out about problems before your customers do?
Late orders, low stock, anything that could cause a complaint.
Question 12
How would you describe your operational day overall?
Honest gut feeling.
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